Personally, I love reading how brands interact with their customers, and there’s tons of ways to do so with all of the social networks people are on these days, but one I never would have thought of?
You probably know what Instagram is, but if not, it is a photo-sharing mobile app that allows you to put vintage filters and effects on your photos. You can follow others, gain followers, “like” photos, and even hashtag them, making them searchable, just like hashtagging tweets. There are a few companies that are capitalizing on the uniqueness and flexibility of Instagram and using it for their marketing and branding, but letting users make it their own.
Tiffany & Co.
Last year, Tiffany’s launched an Instagram campaign that has the bonus of gaining three new filters for following them – Tiffany’s blue, peach, and black and white. This campaign also calls for users to post pictures of themselves with their significant other, tagged with the hashtag #TrueLovePictures. Tiffany & Co has also set up a website that gives a live-updating website called True Love in Pictures that shows a selection of pictures from Instagram. Not only is this allowing Tiffany & Co. fans to take part in the experience, but it always gives them relevant content.
A Latin American restaurant in NYC’s Soho, Comodo, has made the dining experience a social one, too, by inviting diners to take photos of their meals (as Instagrammers are wont to do) and tag it with #ComodoMenu, allowing their guests to “see” dishes and help them decide what they want, and seeing what their friends recommend.
There are a few other companies taking the relatively untouched marketing territory of Instagram, but a social media agency could do a lot to engage fans of a brand by making it interactive and letting fans engage creatively like this.