Learning from Dove’s Viral Marketing Campaign

A few months ago, Dove launched a hugely successful campaign called “Real Beauty”. The first installment of their viral video series was called “Sketches” which featured women describing their appearances to a police sketch artist. The sketches turned out to be much less attractive than how other people described them to be.

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Source: YouTube screenshot

This instantly struck a chord with viewers and the viral video spread fast with more than 114 million views on the Dove YouTube channel. Even with the popularity of the video, responses were mixed. Some found the ads to be empowering, while others claimed that they were playing into beauty stereotypes. However, comments about the video on Dove’s Facebook page suggested that most found the video to be feel-good and inspirational.

Dove’s campaign can be a teaching lesson for digital marketing firms. Companies looking to release some viral marketing genius need to be in touch with who they are trying to sell to. Just as Dove has tried to stay in touch with the attitudes and frustrations that women have the beauty industry in general, companies need to become savvier with the interests of their customers to a more personal level. People are more willing to support companies that go above and beyond simply the money-making motivations, but also make the effort to recognize the problems that their customers have.

Recently Dove released a new video to add to its campaign. “Camera Shy” is a cheery, playful video, but also brings in a more serious question, asking viewers, “When did you stop thinking you were beautiful?” Do you this video have what it takes to achieve the same success as its predecessor?

Building Your Customer Network

Business action and conduct are purposive: to solve problems (customer problems) and provide services, of course in a profitable way.  The sense of mystery regarding the future has always been a bother and slight annoyance for everyone, especially businesses.  Nobody knows if customers will suddenly drop in the near future or if the economy will suddenly go into recession.  Now with the existence of digital communications (content, media, behavior, and expectations), digital marketing has been created.  People now use multiple devices (all digital) such as smartphones, PCs, tablets, mp3, etc. to communicate contents such as apps, files, photos, music, and videos.  People are pursuing a digital lifestyle these days, thus businesses can tap into the psychology of their clients through digital marketing.  The future can be predicted due to the ability of tracking consumer-making decisions.  Due to this growth of a digital lifestyle, people leave behind their digital footprint that businesses follow to track and predict their behavior.  In order to track statistics related to consumer behavior, there must be a relationship between customers and businesses.  Through digital marketing, not only does a relationship form, but so does an interdependency between enterprise and consumer develop.  Marketers must study the customer decision journey, which has become increasingly digital.  Once businesses can see how consumers include certain brands and ditch others, they can adjust their company’s image to the liking of their customers.

Photo by thetaxhaven: thetaxhaven.posterous.com

The relationship between a business and its customer is no longer solely about the transaction; now customers become attached to their favorite brands and they try to advocate for them because they know there will be something in it for them ultimately.  When customers develop emotional and rational attachments to a brand, they become bonded and advocate, support, and protect that brand.  They know that they can score special deals, free offers, and even money for promoting their favorite brand.  They are also aware that if they keep their brands going then prices will be kept low.  Companies are obviously dependent on their clients, so they try very hard to keep their customers and to constantly attract more people who are similar to their steadfast clients.  There is most definitely a correlation between customer behavior and digital marketing efforts such as fantastic websites, personalized email campaigns, visually appealing graphics, social networking, photos/videos that give outsiders an inside look on what goes on behind the scenes.  The more energy businesses put into digital marketing, the more consumers will get excited and respond to the attention.

You should interview, say, at least 30 of your clients and find out how they feel about your company and it’s services.  Customers want to help you improve so that the products they receive from you are better.  Discover the fallacies about your company from your clients and others and then try to correct them.

Accumulate publicly attainable data on search activity of your company’s field and traffic patterns.  Use standard Google Analytics, Universal Analytics, Crazy Egg, Lyris HQ Agency Edition, WebTrends, SiteCatalyst.  You should track the number of people who use your site, comparing the number of visitors on each page, the number of visits by different users to see whether the same people keep returning to your site or if lots of people only visit once or twice.  It is also important to track your visitors with factors such as the country, state, city they’re from and what pages they look at while visiting your site.  Discover the keywords or phrases people typed into search engines like Google or Mozilla Firefox.  If that doesn’t give you enough information, buy additional data.

Ultimately, brands must find where their customers have discussions in order to learn what they think of the brand’s products.  Answer your customers’ questions and help them get what they need.  Listen to their suggestions and adjust accordingly in order to gain more advocates of your brand.

-Ariana Sauber

 

Social Media: A Love-and-Hate Relationship

You probably have heard this phrase before: “Before you love anyone, you need to love yourself.” Guess what? This applies to social media, too!

Let me explain. Social media can be very chaotic, frustrating and overwhelming for many business that are trying to implement a marketing plan, but let’s be honest here–love or hate it, social media is not going anywhere. On the contrary, it’s growing on a global level. This dynamic segment in the advertising industry is always polishing and innovating existing technology. Changes are constantly happening, and they’re happening fast!

Photo by Dean Meyers

Photo by Dean Meyers

What are you going to do? Give up? Deny it? We most certainly hope not!

The challenge for everyone is to stay on top of everything that is happening in social media. Although changes can be tough, they are inevitable. How we embrace these changes is what matters, but many times you cannot do it alone. You might feel pressured to be present in all social networks and platforms, but the good news is you don’t have to be, and we are here to help you every step of the way.

A digital marketing agency can help your business develop a strategic and effective presence online. Because no two businesses are alike, we want to create a plan that will achieve your unique goals. We will tap into your strengths and fix your weaknesses. The last thing we want you to do is waste your time and resources by investing in a marketing strategy that will not support your objectives.

Our strategic plan is based on four key elements:

  1. Our clients’ goals
  2. Our clients’ needs
  3. Our clients’ culture
  4. Our clients’ values

If we cannot create a balance of these elements, we are not doing it right. Like relationships, we need to listen in order to have a clear understanding about each other. We hope that you will allow us to help you create a love relationship with social media. Let our team of experts guide you through this dynamic industry and help you find the best way to love social media without forgetting who you are as a company.

–João Mattos

Politics of the Future: Digital and Social Media

What if President Obama held press conferences not in the White House, but on Google Hangout? What if he answered questions asked by the American people, rather than the news correspondents? Earlier this month India’s Finance Minister P Chidambaram did just that. The minister participated in a live video conference that lasted hour, but the conference sparked conversations that lasted quite longer (e.g. #askthefm).

“People have been calling this era of computers, the Internet, and telecommunications the ‘information age’ … What we’re really in now is the empowerment age…This power is shifting…to a new paradigm of power that is democratically distributed and shared by all of us.” – Joe Trippi, author of Revolution Will Not be Televised

President Obama's current Facebook banner.

President Obama’s current Facebook banner.

Today everyone and everything is going social. Barack Obama and Fançois Hollande are on Facebook, and even The White House, the WTO, and the United Nations tweet.Digital media has become a new form of infrastructure. The United Kingdom offers virtual tours of Parliament buildings. The EU website has an Audiovisual Newsroom. Online presence is a public expectation.

The virtual world has a very real influence.The last two years proved digital and social media’s power to mobilize entire nations (i.e. revolutions in Tunisia, Libya, Egypt, and Syria). Minister Chidambaram’s conference is further evidence of a growing desire to not only pay attention to the man (or woman) behind the curtain, but to eliminate the curtain altogether.

 

Time to Apply for Your Summer Internship: Insiders Tips

The clock is ticking and if you are in college it is time to think about your summer placement. These days, the Internet makes it much easier for job seekers to find an internship or a permanent position. There are many websites with advertising jobs available to graduates and experienced candidates. However, if you are a student with no or very little experience it might be a real challenge to “get in”.

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Internship programs are designed to help students to find their place in the sun and obtain a vital professional experience in order to build a future career. However, getting an internship is not as easy as you may think it is.  Krysia Hepatica, a Master student at Michigan State University and an eco-friendly intern at Ingenex, shared her secret of getting a good internship position. “Network. If you are keen to find an internship at a digital marketing agency in Ann Arbor area, check out LA2M first and introduce yourself to Derek Mehraban – it might be a good start to your career”.

Once you’ve got an interview, there are some rules, basic procedures and most importantly – deadlines you have to meet in order to make it a successful one.   So first of all, be prepared. Emily Walsh, our Spring 2013 intern, thinks, “Research is a key to the successful interview.” If you are applying for an intern position at a digital marketing agency, for example, make sure you’ve visited the company’s website, as well as social networks and blogs. Prepare a list of questions you have to the interviewer. Questions may vary: some can be related to the research you’ve done (this way you will show your genuine interest at the company) and some can be position related (daily tasks, personal schedule, etc.). Do not afraid to ask questions! However, if you do, make sure they are well phrased and to the point.

Second of all, it is also very important to know how to talk through your skills. When talking about your skills, achievements and past experience make sure you include relevant examples. Don’t give a “cliche” speech – make your story unique and interesting to listen to.

And last but not least, make a positive first impression. Dress smart, be at least 5 minutes earlier for your interview, be yourself! Here is a great tip from one of our Spring 2013 interns, Ashlie Forchione: “Smile. Even if you’re nervous. Even if you think the interview isn’t going well. A smile can go a long way. Every interviewer wants to hire friendly, happy employees. A smile will set you apart and make you look and feel more confident as you proceed in any interview. Grumpy Cat is great for laughs, but no one wants to work with him.”

Good luck in your job search! Remember these tips and hopefully you won’t even need it!